《大学英语II》第七单元练习

《大学英语II》第七单元练习

Part I Phrases

1.三思（而行）

2.填好

3.由某人负担费用

4.准备好投入使用

5.结束

6.as much as

7.be committed to

8.improve one’s service

9.hand out

10.customer satisfaction survey

PartII Vocabulary & Structure

11. You have been working all the morning----I think you ______ a rest.

A. reserveB. deserveC. preserveD. serve

12. It is ________ for a company to want to measure customer satisfaction.

A. admirableB. capableC. practicableD. reliable

13. Education shouldn’t be ________ only by examination results.

A. examinedB. praisedC. weighedD. measured

14. The suggestion will be ______ once the president gives the permission.

A. implementedB. implantedC. importedD. imposed

15. The relationships between the two companies were______ two years ago.

A. entertainedB. establishedC. maintainedD. managed

16. Could you_____ this application form?

A. write downB. hand outC. put asideD. fill out

17. The teacher advised him to ______before deciding to quit school.

A. think twiceB. tell twiceC. ask twiceD. thank twice

18.Mary and I have __________ cooking, so we live on salads these days.

A. put offB. turned offC. gone offD. called off

19.The new regulations are now______.

A. in the placeB. in placeC. out of placeD. under place

20. The secretary worked late into the night, ______a long speech for the manager.

A. preparingB. to prepareC. preparedD. and preparing

21. The police asked the children ______ cross the street ______ the traffic lights turned green.

A. not; beforeB. don’t; whenC. not to; untilD. not; after

22. I’ll go swimming with you if I ______be free tomorrow.

A. will beB. shall beC. amD. was

23. The teacher raised his voice ______ all the students could hear him.

A. forB. in order thatC. becauseD. so that

24. You should finish your lessons ______ you go out to play.

A. beforeB. afterC. whenD. while

25. It is ______ that we’d like to go out for a walk.

A. a lovely dayB. such lovely a day

C. so lovely a dayD. too lovely a day

Part III Reading Comprehension

Section A

Student Satisfaction Survey

Please indicate your level of agreement of disagreement with each of the statements.

Answer the following questions according to the above survey done by a male student.

26. Is the student satisfied with the hours of the canteen?

____________________________________________________.

27. Is the student satisfied with the quality of the food in the canteen?

____________________________________________________.

28. What item is the student most unsatisfied with?

____________________________________________________.

29. What item is the student most satisfied with?

____________________________________________________.

30. What are the items that need improvements?

_____________________________________________________.

Section B

Customer Satisfaction Questionnaire

Please help us find your satisfaction with the use of mobile phones by completing this questionnaire.

Gender □Male■ Female

1.What is the brand of your mobile phone?

□Nokia■Motorola□Sony Ericsson□Samsung□Others

2.How long have you had the phone?

■Less than 6 months□ 6-12 months □13-18 months

□ 19-24 months □ more than 24 months

3.How do you like the overall performance of the phone?

□ Very satisfied ■ Satisfied □Neither satisfied nor dissatisfied

□ Dissatisfied □ Very dissatisfied

4.Which function of the phone do you like most?

□ Calendar□ FM Radio□ Photo taking

■ MP3 playing □ Internet access □ others

5.Have you ever used the phone’s after-sales service?

□ Yes■ No

Answer the following questions according to the above survey done by a female student.

31. How does the student feel about the overall performance her mobile phone?

__________________________________________________________.

32. What brand is her mobile phone?

__________________________________________________________.

33. Is she satisfied with the function of MP3 playing of her mobile phone?

__________________________________________________________.

34. How long ago did she buy the mobile phone?

_________________________________________________________.

35. Has the mobile phone ever had any problem?

_________________________________________________________.

Part IV Translation

Section A

36. I really would have given the restaurant top marks on every item—but I didn't.

37. Equally as important is establishing a process of gathering data

38. You may deposit your valuables in the hotel safe.

39. I think she’s gaining weight.

Section B

40. 这个问题值得认真考虑。(deserve)

41. 他自己出钱印他的书。(at one’sexpense)

42. 他从未按时完成过一个项目。(complete)

43. 尽管我很不喜欢，但今晚我必须呆在家里学习。(as much as)

Part V Writing

Section A

Complete the form according to the information below.

Eddie Edwards bought a SONY DVD player a week ago and now it has a recording problem. The product has a three-year guarantee. But Mr. Edwards can not find the guarantee certificate. He only has the sales receipt. He called the customer service department and asked for help. Suppose you are a clerk in the department and receive the call. Help the customer with his problem by filling in the Customer Service Help Form below. Eddie Edwards lives on 28 Twyford Avenue and his phone number is 07700 8865378.

Section B

Following is a letter of adjustment. Complete the letter with the given expressions.

Dear Mr. Benson,

________53. of March 12.

____________54.the computer you bought from us arrived in such poor condition. It might have been damaged during shipment.

__________55.a new computer as soon as possible. To ensure it reaches you safely, it will be double-packed this time.

___________56.____for the inconvenience it has caused.

Yours sincerely,

Emily Watson

Emily Watson

Customer Service Manager